Privacy Policy

1. Introduction

Neuronest ("we", "us", "our") is committed to handling personal data responsibly. This Privacy Policy describes what information we collect when you visit our website or enrol in a course, how we use it, and what rights you have over your data.

This policy applies to all personal data processed by Neuronest in connection with our online AI development courses and website at neuronestx.club. We operate under Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

Questions about this policy should be directed to [email protected].

2. Data We Collect

We collect personal data in the following situations:

• Contact form submissions: Name, email address, and optionally phone number and message content when you reach out via our website.
• Course enrolment: Name, email address, and payment information when you enrol in a Neuronest course. Payment data is processed through third-party payment providers; we do not store full payment card details.
• Course activity: Submitted exercises, project files, and written communication with mentors.
• Website usage: Technical data including IP address, browser type, pages visited, and referring URLs, collected via cookies and server logs.

Legal basis for processing: Contractual necessity (for course delivery), legitimate interest (for website security and improvement), and consent (for optional marketing communications and non-essential cookies).

Retention periods: Contact form data is retained for up to 24 months. Learner account data and submitted work are retained for the duration of enrolment and up to 36 months after course completion. Website usage logs are retained for 12 months.

3. How We Use Your Data

• Responding to enquiries submitted through our contact form
• Processing course enrolments and providing access to course materials
• Delivering mentor feedback on submitted exercises and projects
• Sending course-related communications (progress updates, schedule changes)
• Improving website functionality and course content based on usage data
• Meeting legal and regulatory obligations

We do not use your personal data for automated decision-making or profiling. We do not sell personal data to third parties.

With your consent, we may send occasional emails about new courses or updates. You can opt out at any time by contacting [email protected].

4. Third-Party Services

We use a small number of third-party services to operate our website and courses:

• Google Analytics: For anonymous website usage statistics. Data is processed under Google's privacy terms.
• Payment processors: Secure payment handling for course fees. We do not receive or store full card numbers.
• Hosting and email providers: For website and communication infrastructure.

These providers are permitted to use personal data only as necessary to provide their services to us and are bound by appropriate data protection agreements.

5. Data Protection Measures

• Website connections are encrypted via HTTPS/TLS
• Access to personal data is restricted to Neuronest staff who need it to do their work
• Submitted learner work is stored on secured servers with access controls
• We review data handling practices regularly
• In the event of a data breach affecting your rights, we will notify you and the relevant authorities within the timeframes required by PDPA

6. Cookies

Our website uses cookies for essential functionality, analytics, and optional marketing purposes. We request your consent before placing non-essential cookies. You can manage cookie preferences at any time. See our full Cookie Policy for details.

7. Your Rights Under Thailand's PDPA

As a data subject, you have the following rights regarding your personal data held by Neuronest:

• Right to be informed: To know what data we hold and how it is used (this policy)
• Right of access: To request a copy of your personal data
• Right to rectification: To correct inaccurate or incomplete data
• Right to erasure: To request deletion of your data where it is no longer necessary for the original purpose
• Right to data portability: To receive your data in a portable format where applicable
• Right to object: To object to processing based on legitimate interest
• Right to withdraw consent: Where processing is based on consent, to withdraw it at any time

To exercise any of these rights, email [email protected]. We will respond within 30 days. If you believe your rights have not been respected, you may lodge a complaint with the Personal Data Protection Committee of Thailand.

8. Third-Party Links

Our website may contain links to external resources such as documentation sites, GitHub repositories, or third-party tools. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Age Restrictions

Neuronest courses are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that personal data has been submitted by someone under 18, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. For material changes, we will notify enrolled learners by email. Continued use of our website or courses after changes take effect constitutes acceptance of the updated policy.

11. Contact

Data Controller: Neuronest
248 Thanon Surawong, Bang Rak, Bangkok 10500, Thailand
Email: [email protected]
Phone: +66 96 471 2853